Laura Nahmias reports in Capital New York:
New York state attorney general Eric Schneiderman is investigating insurer Empire Blue Cross Blue Shield after complaints from customers who paid for the company’s plans on the state’s health exchange, but never received proof they enrolled.
State Sen. Liz Krueger, a Democrat, said she alerted the attorney general’s office to a potential systemic problem with Empire’s plans after fielding complaints from her constituents and attempting to resolve them through direct talks with the company. “We realized that this had to be much bigger than the individual complaints we were getting,” Krueger said. “Nobody was answering the phones at Blue Cross/Blue Shield,” she said.
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