Novel Coronavirus (COVID-19)


INDEX (click on a heading to be taken to that section):



Volunteers and Supplies Needed

The State is working earnestly to reduce density, increase hospital capacity, and identify new hospital beds in its efforts to contain the virus. Also critical is ensuring that there is a sufficient number of New Yorkers who are able to help with combatting COVID-19. This is where we continue to need your help.

  • The state is reaching out to qualified former doctors, nurses and other healthcare professionals to supplement the personnel at hospitals. Healthcare professionals who wish to sign up can contact the State Department of Health at

  • The Governor asked the professional mental health community — including psychiatrists, psychologists and therapists — to volunteer their time to get the network up and running. Sessions would be held over the phone or on over video chat, and if there are enough volunteers, New York State will set up a Mental Health Electronic Help Center. Follow this link to volunteer:

  • The Mayor has called on retired or non-practicing healthcare professionals to sign up for the City’s medical reserve at NYC Medical Reserve Corps volunteers assigned and deployed by NYC during an emergency are indemnified under General Municipal Law Section 50-k against malpractice for volunteer work performed with DOHMH:

  • If you want to make a donation (including essential goods, services, and/or spaces) please follow this link and complete the webform:

  • Amid a shortage of personal protective equipment — or PPE — products in the state, including gloves, masks and gowns, the Governor is asking all PPE product providers to sell to the state any products that are not essential or not currently being used. Businesses interested in selling products to the state should contact Simonida Subotic at 646 522-8477 or 

  • The Governor is also encouraging any company with the proper equipment or personnel to begin to manufacture PPE products if possible. The state is willing to provide funding to any company to obtain the proper equipment and personnel. Businesses interested in receiving state funding to manufacture PPE products should contact Eric Gertler at 212-803-3100 or

  • If you or your business has any supplies that you would like to donate, such as face masks, medical equipment, cleaning supplies, etc., please contact my office by calling 212-490-9535, or by emailing

  • In searching for sites for additional hospital capacity, the Office of Emergency Management (OEM) has done a canvass of City-owned sites. We welcome ideas about non-City-owned sites in your community that you may be aware of. OEM is evaluating all sites for immediate and longer-term uses. To submit ideas, go to:

  • Blood donations: Because many private blood drives have been cancelled, there is a need for blood. To donate, call 800-933-2566 or go to The New York Blood Center is no longer accepting walk-in customers; instead, you must make an appointment. Use their website’s location-search-and-scheduling tool here.

  • The State of New York has these helpful links for manufacturers/suppliers:
  •  The New York City Economic Development Corporation is accepting solicitations from businesses/vendors to procure critical supplies to respond to the Coronavirus. Any interested businesses or vendors should complete this survey.

  • Food Bank for New York City Needs Volunteers: Some of the most important work done in the fight to end hunger is performed by volunteers. We rely on the help of volunteers for important jobs like ensuring food doesn’t go to wastepacking meals for our campus pantries, and helping prepare and serve meals to seniors at our Harlem site. Whether you serve solo, as a part of a group, or as a family, there are many ways for you to make an impact:

  • Donate NYC’s food portal is designed for organizations and businesses only. Individual residents wishing to donate their own excess food may search donateNYC’s online map to find locations throughout the city. For more information please review the food portal training videos or email

  • Donation of Supplies to New York City: Due to the high volume, New York City is creating separate tracks for different kinds of offers:
    • Companies who have stock on hand and are offering to DONATE or SELL medical supplies and equipment (e.g. gowns, masks, ventilators, face shields) can register here. Each offer will be vetted and contacted if there is interest
    • Local manufacturers and industry sector companies looking to begin producing supplies can register here.
    • Food and other non-medical donations should go through DonateNYCNote: The City is not accepting food donations but this site provides a platform to connect with organizations in need of food.

  • New York City’s Office of Emergency Management has created this form (PDF) for hospitals, nursing homes, and EMS responders to use to request supplies. They tell me that “medical offices, assisted living facilities, independent living, home health care organizations, etc. are also submitting the form and that’s ok – but just to note that supplies are limited and unless it’s one of the prioritized categories it will likely go into a queue for fulfillment once supplies are more readily available.”

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Updates as of Sunday Afternoon, 4/5/20:

  • The Governor announced that New York State will remain on PAUSE until April 29th in order to continue efforts to contain and combat COVID-19.

  • The Governor announced the federal government is deploying approximately 1,000 personnel to New York State, including doctors, nurses, respiratory technicians and therapists, to help the state’s overwhelmed hospital systems. The first 325 personnel will be deployed to the New York City hospital system today.

  • Emergency regulations from the Board of Regents: Follow this link to view a summary of the emergency regulations, including cancelling the June Regents exams:
  • As part of the city’s ongoing effort to maintain social distancing in public spaces:
    • As of April 6th, NYC Parks will be closing dog runs to the public until further notice.
    • The Mayor has directed NYC Parks to begin implementing closures of all Tennis Courts, Handball Courts, and Basketball Courts located outside of Playgrounds (which were previously closed to the public), until further notice.  Any existing fences or gates around these park features will be locked, elements such as tennis nets and basketball rims will be removed, and advisory signage will be posted.
    • Soccer fields will continue to remain open, but will be carefully monitored.  Any soccer fields where persistent disregard of social distancing is observed will be closed to the public, existing fences or gates will be locked, and elements such as soccer goals will be removed.
    • Areas of parks outside of these features will continue to remain open for park visitors to enjoy.
    • The citywide enforcement effort to encourage social distancing among parkgoers remains in place, involving multiple City agencies, including NYPD, OSE, the Sheriff’s Office, DEP, DSNY, DOB, and FDNY.  The City will continue to monitor conditions and determine if more severe restrictions are necessary.

      To make it easier for New Yorkers to enjoy their parks and benefit from recreational opportunities, even if they’re staying indoors, NYC Parks has launched Parks@Home: a wide variety of online park tours, fitness classes and other fun activities.  Get more information here:

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Social Distancing, Non-Essential Business Temporary Closures, and Other Preventative Measures

Social Distancing

  • New York State is on PAUSE through April 29th and social distancing is just as critical as ever in the ongoing effort to contain further spread of COVID-19 and to prevent our health care system from becoming overwhelmed and collapsing. New Yorkers must continue to practice the following:
    • Stay at home as much as possible.
    • Avoid all non-essential travel.
    • Use telemedicine in place of in-office medical appointments whenever possible. Use telemental health services instead of in-office sessions.
    • When taking walks, stay at least 6 feet away from others and do not gather with others – gatherings are not permitted.
    • Walk or bike in place of taking mass transit if possible.
    • Continue to frequently wash your hands with soap and water for at least 20 seconds.
    • Avoid touching your face with unwashed hands.
    • Clean surfaces with disinfectants that kill coronavirus germs:
    • Use tissues to cover your coughs and sneezes, and then dispose of the tissues to prevent spread of germs.
    • It is not necessary to wear a mask if you are healthy. We must limit use of masks to health care providers and people who are very sick to help prevent running out of supplies.
  • NYC Parks COVID-19 Update – 4/1/20: NYC Parks’ playgrounds and the amenities contained within, such as basketball courts, handball courts and restrooms, are closed until further notice.

    The citywide enforcement effort to encourage social distancing among parkgoers remains in place, involving multiple City agencies, including NYPD, OSE, the Sheriff’s Office, DEP, DSNY, DOB, and FDNY.  The City will continue to monitor conditions and determine if more severe restrictions are necessary.

    For all updates on park service changes and closures, please refer to the NYC Parks website:

  • Social Distancing in Supermarkets: We need you and all of our neighbors to help practice and reinforce the importance of social distancing – inside & outside stores, including the number of people they let in at any time. If you see overcrowding, call 311.

  • NYPD monitoring: Officers have been out there educating people about social distancing and ensuring adherence to the State PAUSE, including visiting grocery stores and other venues. Monday, officers visited 2,449 supermarkets, 6,769 bars and restaurants (5,114 closed), 1,262 public places, and 3,080 personal care facilities (all closed). Please let us know if you have any problematic areas in your neighborhood!

Non-Essential Business Temporary Closures

  • Essential businesses or entities, including any for profit or non-profit, regardless of the nature of the service, the function they perform, or its corporate or entity structure, are not subject to the in-person restriction. Follow this link to view a list of businesses that are classified as essential:  If the function of your business is not listed, but you believe that it is essential or it is an entity providing essential services or functions, you may request designation as an essential business.

      • Houses of worship are not ordered closed however it is strongly recommended no congregate services be held and social distance maintained. 
      • Businesses and entities that provide essential services must implement rules that help facilitate social distancing of at least six feet.
      • Requests by businesses to be designated an essential function as described above, should only be made if they are NOT covered by the guidance.
      • To request designation as an essential business, please click here.
      • Restrictions on requesting designation as an essential business
        • Any business that only has a single occupant/employee (i.e. gas station) has been deemed exempt and need not submit a request to be designated as an essential business. 
        • Businesses ordered to close on Monday, March 15, 2020 under the restrictions on any gathering with 50 or more participants, including but not limited to, bars, restaurants, gyms, movie theaters, casinos, auditoriums, concerts, conferences, worship services, sporting events, and physical fitness centers, are presumed to be compliant with NYS issued restrictions and must remain closed and are not eligible for designation as an essential business for purposes of this guidance. 

    • Effective by 8 p.m. on Saturday, March 21st, Governor Cuomo, Governor Murphy, Governor Lamont and Governor Wolf have directed the temporary closure of barber shops, nail and hair salons and related personal care services.

    • Governor Cuomo, Governor Murphy, Governor Lamont and Governor Wolf have called for temporary closure of all indoor portions of retail shopping malls, amusement parks, and bowling alleys, effective by Thursday, March 19th at 8 p.m.

    • The Mayor ordered restaurants, bars, and cafes in New York City to close unless they provide food take-out or delivery services, to commence on Tuesday, March 17th. No dine-in is permitted. Under the Mayor’s order, clubs, movie theaters, smaller theaters, and concert venues in New York City are also mandated to close starting Tuesday, March 17th.

  • COVID-19 Response: Suspension of all work on non-essential construction and demolition sites

As part of the ongoing COVID-19 public health emergency, in accordance with New York State Executive Order 202.6Empire State Development guidance and New York City Emergency Executive Order 103, all work on non-essential construction and demolition sites is suspended for the duration of this state of emergency.

See Buildings Bulletin 2020-004 for guidance on securing suspended construction and demolition sites and DOB Guidance Document on Enforcement of Essential vs. Nonessential Construction. The Department of Buildings will regularly inspect all construction sites to ensure compliance with emergency orders. Non-compliance will result in the issuance of a violation carrying a penalty of up to $10,000.

Essential Construction Requests
Beginning Tuesday, March 31, 2020, to perform emergency or solitary work at sites, go to and submit an Essential Construction request as set forth in Empire State Development guidance on NYS Executive Order 202.6 and the DOB Guidance Document on Enforcement of Essential vs. Nonessential Construction.

For jobs in approved status, an Essential Construction request must be submitted to proceed with an initial work permit application (PW2). Hub Self-Service will not accept or process applications. Antenna, Construction Fence, Curb Cut and Sidewalk Shed work types are exempt and can proceed without submission of an Essential Construction request.

Permits already in effect are required to remain active until the end of the term for which they were issued and must be renewed for as long as work remains suspended. There are no changes to the permit renewal process and all applicable fees apply.

After Hours Variances (AHV)
All After Hours Variance (AHV) permits will be rescinded. Initial AHVs can only be requested for jobs that have an approved Essential and Emergency Construction request. All approved jobs seeking a permit can drop off initial AHV applications at a borough office; it cannot be submitted in eFiling or DOB NOW. See the Application Processing Service Notice for information about drop off procedures.

Place of Assembly/Temporary Place of Assembly (PA/TPA)
The approval process for PA and TPA requests is suspended for the duration of this state of emergency.

See the DOB COVID-19 Response page for additional service updates.

  • At this time, only essential businesses are permitted to be in operation. If you believe that a business is in violation of current state directives on essential business you can contact the NYS Attorney General’s Office Labor Bureau. It is preferred that you contact the Labor Bureau by email at Labor.Bureau@ag.ny.govand you will receive a quicker response, however, you may also reach out by phone at (212) 416-8700.
  • Complaints Related to COVID-19 Business Regulations: Governor Cuomo enacted a law that provides benefits – including sick leave, paid family leave, and disability benefits – to New York employees impacted by mandatory or precautionary orders of quarantine or isolation due to COVID-19. If your employer does not comply with this law, you have the right to file a complaint. If you work for a non-essential business, you may not be forced to go to the worksite or otherwise threatened if you do not work at a place other than your home.

You may file a complaint for any of the following reasons:

    • You are being forced to work at a non-essential business
    • You know about a business that is non-essential and is operating
    • You are being forced to work for an essential business, however:
      • You do not perform an essential function
      • Your employer is making you report to a worksite when your job could be performed from home
      • Your employer is not following health and safety mandates
      • You are particularly frightened because you are over 70 and/or you have an underlying illness.
    • Your employer has failed to pay you wages owed for hours worked, earned sick pay or paid time off
    • Your employer has threatened or fired you for reasons related to COVID-19
    • You qualify for COVID-19 paid sick leave and your employer refuses to pay it
    • Your employer is forcing you to work when you are sick

For more information and to file a complaint, follow this link:

  • The New York State PAUSE Enforcement Assistance Task Force: To assist local authorities with enforcement of these orders, the Governor established the New York State PAUSE Enforcement Assistance Task Force where individuals can file complaints regarding the operation of non-essential businesses or gatherings 24 hours a day, 7 days a week through an online form or by calling 1-833-789-0470. These complaints are reviewed for completeness, accuracy, and applicability under the orders, and then referred to local authorities (as designated by the county leadership) by a team of investigators from multiple state agencies.

Preventative Measures

  • Restaurants are still advised to follow NYC Health Code requirements for food preparation. More information here. 

  • Preventive Elevator Measures: Many of us take elevators on a daily basis, most of which are small and make it impossible to practice social distancing. Additionally, we are at risk of contracting COVID-19 each time we push an elevator button. Whether or not residential and commercial building management post signs, the following are safety guidelines you can follow:
    • Limit the number of people getting into each car, or even better, do not ride an elevator with other people unless they are in your party.
    • Wait for the next elevator, or take the stairs instead, which is a good source of exercise.
    • Do not push elevator buttons or other surfaces with your bare finger if you can help it (and if you forget, wash your hands or use hand sanitizer right away).
    • Use your elbow, a gloved finger, a tissue, or your sleeve to cover your finger.

Three’s a crowd: Rethinking NYC elevator etiquette during the coronavirus pandemic:

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COVID-19 Testing

There have been questions and concerns about whether and how to get tested. At this time, due to local community transmission, public health officials are saying that we should all act as if we have COVID-19 and follow these guidelines:

  • People who do not feel well or who are sick should stay home.
  • People who have mild to moderate symptoms should not seek medical care or get tested because leaving your home increases the chance of contracting and/or exposing others to the virus, including health care providers. Furthermore, testing will not change clinical care. Stay home and take care of yourself, as you would if you had a bad cold. This will help to prevent our health care system from becoming overwhelmed.
  • If your symptoms do not go away after 3-4 days, or become worse, consult with your doctor by phone or schedule a telehealth appointment. Stay at home for at least 7 days after your symptoms started, including 3 days without fever, cough, or sore throat without the assistance of medicine.
  • Do not go to the emergency room unless you are very sick or there is a medical emergency.

At this time, these are the eligibility criteria for being tested for COVID-19:

  • An individual has come within proximate contact (same classroom, office, or gatherings) of another person known to be positive; or
  • An individual has traveled to a country that the CDC has issued a Level 2 or Level 3 Travel Health Notice, and shows symptoms of illness; or
  • An individual is quarantined (mandatory or precautionary) and has shown symptoms of COVID-19 illness; or
  • An individual is symptomatic and has not tested positive for any other infection; or
  • Other cases where the facts and circumstances warrant as determined by the treating clinician in consultation with state and local department of health officials.

If you believe that you should be tested, or have questions, please call your primary care physician or an urgent care center, or call the 24-hour state hotline at 1-888-364-3065 or 311 to discuss your situation and receive assistance. Please do not go to your primary care provider’s office or urgent care center without calling first.

Mobile and Other Testing Sites

  • Drive-through testing is being provided in locations including New Rochelle in Westchester County, Jones Beach in Nassau County, Staten Island and Rockland County. These testing facilities help keep people who are sick or at risk of having contracted coronavirus out of healthcare facilities where they could infect other people.
  • The Mayor and NYC Health + Hospitals announced expanded, appointment-only COVID-19 testing capacity across 10 acute-care hospitals, seven Gotham Health community-based health centers, and 4 drive-thru test sites. Those with mild illness, who are not above the age of 50 or have underlying health conditions, should continue to stay home, practice social distancing, and consult their health care provider if their symptoms do not subside in 3-4 days.

  • Following guidance from the City’s Health Department, NYC Health + Hospitals is reserving testing for patients needing hospitalization or as clinically appropriate. It will continue to have clinicians in its call center to talk to thousands of New Yorkers every day and advise them stay at home if they don’t need to come to the emergency department (ED). NYC Health + Hospitals is no longer doing testing by appointment and will instead use its testing centers (tents) to divert patients from the ED. In line with this new guidance, NYC Health + Hospitals drive up testing sites at H+H/ Jacobi and H+H/ Coney Island are no longer operating. For both locations, resources will be shifted to tents near their emergency departments.

  • New Yorkers who have high priority because of age, pre-existing conditions and symptoms, call 1-844-NYC-4NYC for more information. New Yorkers can continue to call 311 to be assessed for risk for COVID-19.

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City and State Actions and Resources (updated 4/6)

The number of confirmed coronavirus cases in New York continues to increase. Governor Cuomo and Mayor de Blasio have declared states of emergency in New York City and New York State, and New York State is on PAUSE through April 29th. As of Monday, April 6th, there were 130,689 confirmed cases of COVID-19 in New York State, including 72,181 confirmed cases in New York City.

This increase in numbers was anticipated now that more laboratories have been approved to conduct COVID-19 testing, and semi-automated and automated testing are under way. The situation continues to evolve, as do City and State responses, which are focused on reducing the spread of the virus and treating patients. Below you will find information on different ways that City and State emergency policies are impacting daily life while we combat further spread of the virus, as well as resources for more information.

First, by now we have become familiar with the idea of “social distancing” and avoiding crowded spaces to reduce the spread of the virus. It’s important to emphasize that the need to do so includes everyone. Even if you are young and healthy, you are not immune to getting a mild to severe case of COVID-19, and you do not want to become a carrier of the virus and put older or immunocompromised people at greater risk.

As of Monday, March 16th, my district office will be closed, and my staff will be working from home. The best way to get in touch with the office will be through email at but we will also be collecting and responding to messages left at 212-490-9535. If you have immediate questions relating to coronavirus, see below for important numbers.

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Health Care

Physical Health Resources

  • Coronavirus FAQs are provided further below.

  • If you have questions about symptoms you are experiencing, or about getting tested for the coronavirus, please call your primary care provider or an urgent care center to discuss your situation. If you do not have a primary care provider, please call the 24-hour state hotline at 1-888-364-3065 or 311 to receive assistance.

  • Please do not go to your primary care provider’s office, an urgent care center, or to an emergency room without calling first unless you are experiencing a medical emergency. This is important in order to protect the safety of health care providers and other patients. Follow the advice and instructions of health care providers, whether or not your situation indicates that coronavirus testing is required.

  • Concerns have been raised by some medical experts about taking NSAIDS (Advil, Motrin, Ibuprofen, Aleve, Anaprox, Naproxen) to treat pain/fever from cold/flu/COVID19 symptoms (sore throat, cough, fever, body aches, headache, ear ache, etc.). Although this is not conclusive, the World Health Organization recommended on March 17th that people experiencing COVID19-like symptoms take other pain relief medication, including Acetaminophen, Paracetamol, and Tylenol.

  • NYC Sexual Health Clinics Launch Hotline

    The Health Department’s NYC Sexual Health Clinic Hotline launched today. The hotline provides telemedicine services for STIs, including HIV. Call 347-396-7959 to talk to a health care provider about your sexual health– open Monday to Friday from 9:00am to 3:30pm.
    DOHMH continues to offer emergency services at the Chelsea Sexual Health Clinic (303 Ninth Avenue), Monday tru Friday, 8:30am to 3:30pm. This clinic can see patients who:

    • Need HIV post-exposure prophylaxis (PEP)
    • Need emergency contraception (Plan B)
    • Were contacted by clinic staff for urgent follow-up
    All other Sexual Health Clinics are closed until further notice.
    Visit the clinic’s website for up-to-date information on clinic services

Mental Health Resources

  • NYC Well
    Through NYC Well, our city offers free, confidential mental health support. It is available 24/7 to provide a range of mental health and substance misuse support and can be reached by calling 1-888-NYC-Well (692-9355), texting “Well” to 65173, or on the web at

  • Mental Health Resources for Elderly New Yorkers 
    NYC is connecting those who are feeling isolated with friendly volunteers to talk with over the phone. 
    Call 212-AGING-NYC (212-244-6469) and ask about the Friendly Visiting Program.

  • Service Program for Older People
    Service Program for Older People (SPOP) is dedicated to enhancing the quality of life of older adults. They are providing behavioral health care for older adults via approved tele-health connection during the COVID-19 outbreak including psychotherapeutic and psychiatric services for adults age 55 and older, rehabilitation support for adults with serious mental illness (age 55 and older) and peer-led bereavement support groups for adults of all ages for a modest fee. For more information, call 212-787-7120 x514 or visit

  • Anxiety and Depression Association of America 
    In response to COVID-19, ADAA have created this resource page – updated daily – to provide helpful tips and strategies from our ADAA mental health professionals – to help you or a loved one struggling with anxiety around the coronavirus or with general health anxiety concerns. Click here for more information.
  • Coping with stress during an infectious disease outbreak:

  • ThriveNYC’s new guide to mental health services New Yorkers can access while staying home (online or by phone) is now posted. phone or online. The guide includes information on how City agencies are modifying mental health services during the COVID-19 crisis and identifies resources for all New Yorkers– seniors, veterans, students and young people, as well as thoise harmed by violence, crime or abuse. All services are free to New Yorkers, regardless of insurance coverage or immigration status. 

  • Call the national Disaster Distress Helpline (DDH), which provides crisis counseling and support for anyone in the U.S. experiencing distress or other mental or behavioral health concerns related to any natural or human-caused disaster, including public health emergencies. Call 1-800-985-5990 or text “TalkWithUs” to 66746.

  • Coping with Coronavirus Disease 2019 (COVID19Feelings of anxiety and uncertainty are completely normal during times like this. If you need support coping with the events of the last few weeks, read the NIMH Director’s Message for help coping with #COVID2019 and follow @NIMHgov on Instagram for more tips and information.

  • American Psychological Association
    The American Psychological Association has created a page of resources that can be viewed by clicking here.

  • Mental Health Care for Frontline COVID Workers
    The NYC COVID Worker Care Network is a self-organizing mutual aid network of more than 2000 mental health workers, spiritual care providers, circle-keepers, and community builders supporting frontline COVID workers during this evolving crisis. They facilitate individual support encounters, support groups, stress-reduction training, and grief rituals via Zoom or telephone encounters. Any person working to support the fight against COVID-19 in New York is eligible to receive support – sign-up through our website by clicking here. Follow the Network at for updates, and reach out to with any questions.


Health Insurance Resources


  • Medicare has been directed to:
    • Waive cost-sharing for testing
    • Waive cost-sharing for coronavirus treatment in doctor’s offices or emergency rooms and services delivered via telehealth
    • Remove prior authorization requirements
    • Waive prescription refill limits
    • Relax restrictions on home or mail delivery of prescription drugs
    • Expand access to certain telehealth services

  • Coronavirus testing will be covered under Medicare Part B as a clinical laboratory test. A beneficiary’s doctor can bill Medicare for this test beginning April 1, 2020 for testing provided after February 4, 2020. If a beneficiary has Original Medicare, they will owe nothing for the laboratory test (no deductible or coinsurance) as long as they see a provider who accepts Original Medicare. Note that a beneficiary may still owe cost-sharing for other services they get during the doctor’s office visit. If a beneficiary has a Medicare Advantage Plan, they should contact their plan to learn about its costs and coverage rules.

There is currently no vaccine for coronavirus. If a coronavirus vaccine is developed, it will be covered under Medicare Part D. All Part D plans will be required to cover the vaccine. How much a beneficiary will owe for the vaccine will depend on costs set by their drug plan.

If a beneficiary wants to refill their prescriptions early so that they have extra medication on hand, they should contact their Part D drug plan to learn what is covered. Their plan may require extra approval before it covers early refills, and not all prescriptions can be refilled in advance.

Note: If a beneficiary takes medications that are covered by Part B, they should ask their doctor for advice.

  • Inpatient hospital care is covered under Medicare Part A, and standard coverage rules and cost-sharing apply. Medicare typically covers a semi-private room, but it should cover a private room when it is medically necessary. For example, if a beneficiary needs a private room in order to be quarantined, you should not be asked to pay an additional cost for the private room. If a beneficiary has a Medicare Advantage Plan, they should contact their plan to learn about its costs and coverage rules.

  • Outpatient hospital care is covered under Part B, and standard coverage rules and cost-sharing apply. If a beneficiary receives observation services at a hospital, they are considered an outpatient—even if they have a room or stay overnight. Whether a beneficiary is an inpatient or outpatient is important because, depending on their situation, a beneficiary may be required to have an inpatient stay before Medicare will cover skilled nursing facility (SNF) care.

  • Medicare Part A generally only covers SNF care if someone was a hospital inpatient for three days in a row before entering the SNF. This is known as the three-day qualifying hospital stay.

  • At this time, Medicare has removed the three-day qualifying hospital stay requirement for beneficiaries who experience dislocations or are otherwise affected by the coronavirus public health emergency. According to Medicare, this waiver includes but is not limited to beneficiaries who:
    • Need to be transferred to a SNF, for example, due to nursing home evacuations or to make room at local hospitals
    • Need SNF care as a result of the current public health emergency, regardless of whether they were previously in the hospital

Medicare is also changing other SNF coverage requirements. Typically, Medicare Part A covers up to 100 days of SNF care each benefit period. A benefit period begins when a beneficiary is admitted to a hospital as an inpatient, or to a SNF, and it ends when they have been out of a SNF or hospital for at least 60 days in a row. The 100 days of covered SNF care reset at the beginning of a new benefit period. Beneficiaries who are unable to start a new benefit period because of the public health emergency can get another 100 days of covered SNF care without having to begin a new benefit period.

Also note that Medicare is working with SNFs to help limit the spread of COVID-19.

  • Part B covers services a beneficiary receives from a physician (or other provider, such as a registered nurse) who visits their home. Part B also covers some services that are not face-to-face with a doctor, such as check-in phone calls or assessment using an online patient portal. Virtual check-ins can be used to assess whether a beneficiary should go to their doctor’s office for an in-person visit.

telehealth service is a full visit with a provider using telephone or video technology. Medicare generally only covers telehealth in limited situations for certain beneficiaries, but it has expanded coverage and access during the public health emergency. Starting March 6, 2020, Medicare covers hospital and doctors’ office visits, mental health counseling, preventive health screenings, and other visits via telehealth for all beneficiaries and in settings that include the beneficiary’s home. Health care providers who can offer these telehealth services include doctors, nurse practitioners, clinical psychologists, and licensed clinical social workers. Standard cost-sharing may apply, but note that a provider can choose not to charge the beneficiary for these services. If a beneficiary has a Medicare Advantage Plan, they should contact their plan to learn about its costs and coverage rules.

  • New Video Available on Medicare Coverage and Payment of Virtual Services

CMS released a video providing answers to common questions about the Medicare telehealth services benefit. CMS is expanding this benefit on a temporary and emergency basis under the 1135 waiver authority and Coronavirus Preparedness and Response Supplemental Appropriations Act: Video

To keep up with the important work of the White House Coronavirus Task Force in response to COVID-19, visit  For a complete and updated list of CMS actions, and other information specific to CMS, please visit the Current Emergencies Website.

Commercial/Marketplace Health Insurance

  • New York State Of Health Reopens Insurance Enrollment
    In light of the COVID-19 public health emergency, NY State of Health announced a Special Enrollment Period for New Yorkers to enroll in health insurance through the marketplace ( and directly through insurers. Individuals who enroll in a Qualified Health Plan between March 16th and May 15th will have coverage effective April 1st. For free enrollment assistance, call 311 or visit 

For more information on this Special Enrollment Period, visit

  • The Community Service Society continues to provide health insurance and health care navigation services. Toll-free helplines remain open 9am-4pm. Below is a list of programs that continue to be available by phone and email:
    • CSS Navigator Network (CNN), 1-888-614-5400, CNN can help consumers apply for health insurance through the New York State of Health Marketplace, including: Medicaid, Essential Plan, Child Health Plus, and ACA (Obamacare) insurance coverage. Important news: uninsured New Yorkers can enroll in ACA Plans through NY State of Health through a Special Covid19 Enrollment Period available between March 16 and April 15, 2020.  As directed by Governor Cuomo, all New York insurers will waive cost-sharing for a COVID19 testing,
    • Community Health Advocates (CHA) and NYC Managed Care Consumer Assistance Program (MCCAP), 1-888-614-5400, CHA/MCCAP can help consumers: understand their insurance, resolve insurance disputes, file complaints, appeal plan decisions, get medical services, and access affordable care for those who are uninsured or underinsured. 
    • Independent Consumer Advocacy Network (ICAN), 1-888-614-8800, ICAN can help people with Medicaid long-term care services answer questions and solve problems related to Medicare, Medicaid long-term care, managed care plans, and providers like doctors, hospitals, and pharmacies.
    • Community Health Access to Addiction and Mental Healthcare Project (CHAMP), 1-888-614-5400: CHAMP can help New Yorkers with mental health and substance use disorders fully utilize their health insurance benefits or otherwise access care.
  • Commercial health insurance companies have been directed to waive cost-sharing related to coronavirus testing, including emergency room, urgent care, telehealth, and office visits.

  • Telehealth: The New York State Department of Financial Services (DFS) has directed insurers to develop robust telehealth programs with their participating providers where appropriate, particularly for individuals who may have difficulty making an office visit and where a phone call with a medical professional can alleviate the need for a hospital visit. DFS also ordered insurers to provide telehealth without cost sharing

  • Coverage for immunization: In the event an immunization becomes available for COVID19, DFS reminded insurers that they must cover the cost of vaccination for children under 19 and has issued guidance stating all insurers should be prepared to cover the immunization immediately without cost-sharing.

  • Access to off-formulary prescription drugs: In response to supply chain concerns, DFS has directed insurers to provide insurance coverage for off-formulary prescription drugs if there is not a formulary drug available to treat the insured, through a formulary exceptions process as required by law.

  • Emergency care access: DFS has reminded insurers that coverage for emergency services in hospital facilities is required at the in-network cost-sharing even if the hospital is outof-network or overseas, and that no insurer may require a patient to seek preauthorization prior to seeking emergency care, including for ambulance service.

  • Surprise medical bills: DFS has directed insurers that they are required to hold harmless insureds who receive surprise medical bills for health care services, including those related to testing and treatment of COVID-19.

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Notice: To help stop the spread of COVID-19, many local department of social services and SNAP Centers locations are consolidating their hours until further notice. We are asking New Yorkers to do everything they can through Please call your local district or visit their website to check their operating hours. All in-person appointments have been cancelled.

  • The FreshDirect Five Borough Food Drive dropoff on Friday, March 28th was at Baruch Houses downtown. Each weekday FreshDirect (and their partners BoarsHead and Poland Spring) are dopping off 10-lb boxes of food at NYCHA locations that my office helps coordinate with local tenants’ associations. FreshDirect is delivering to The Bronx, Brooklyn, Queens and Staten Island, too. It’s great that these companies have stepped up to provide food to families in need.

  • Follow this link to view an interactive map for finding soup kitchens, food pantries, senior centers, or SNAP enrollment sites, provided by Manhattan Borough President Gale Brewer’s office:
  • The East Sixties Neighborhood Association has compiled this list of restaurants in their neighborhood that are still operating for takeout and delivery.

  • Temple Shaaray Tefila continues to hold its lunch program. Instead of a sit-down hot meal, they are doing a grab and go lunch bag on Wednesdays from 11:30 – noon.  The lunch can be picked-up at their 79th Street door close to the SW corner of 2nd Ave.

  • The City has created the GetFoodNYC food delivery program to provide food for coronavirus (COVID-19)-vulnerable and food-insecure New Yorkers not currently served through existing food delivery programs. Sign up here or call 311.

  • Neighborhood Guides to Food & Assistance:

  • Upper East Side Grocery Store Special Hours for seniors, immune suppressed, & disabled:
    • Whole Foods: 7-8am
    • Gristedes: 7-8am (Tues./Wed.)
    • Ctown Markets: 8-9am
    • D’Agostino’s: 7-8am (Tues./Wed.)
    • Morton Williams: 7-8am
    • Key Food 1769 Second Ave: 6-7 am
    • Cosco: Tuesday and Thursday from 8 a.m. to 9 a.m

      *All at stores discretion, contact stores for specifics*

  • New York City pet owners affected by Coronavirus can get free dog and cat food, and other supplies like cat litter, through the ASPCA’s New York City pet food distribution center. New York City residents can call the ASPCA Helpline at 1-800-738-9437 for information and appointments.

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Nursing Homes/Long Term Care Facilities/Senior Centers

Nursing Homes & Long Term Care Facilities

  • Older adults are one of the most vulnerable populations for contracting a severe case of the coronavirus. Out of an abundance of caution, the State has issued a directive, effective Friday, March 13th at 5 p.m., prohibiting non-medical visits at nursing homes and long term care facilities until further notice. If your family member is currently at a nursing home, you can inquire about the possibility of setting up a Skype or other type of virtual visit.
    • All staff are required to wear masks.
    • All staff will be monitored for symptoms.
    • No non-medical/staff personnel may enter unless there’s an exigent circumstance. In such a case, visitors must then wear protective clothing including masks.

  • NY Connects
    NY Connects is providing constituent services in regards to supportive services in NYC. NY Connects serves individuals of all ages and income levels wanting to learn more about long term services and supports in New York City:
    • Older adults
    • Younger adults living with a long term disability
    • Caregivers of older adults and parents of children with a disability, and
    • Professional service providers working with someone in need of long term services and supports

In Manhattan: New York Foundation for Senior Citizens
Telephone: (844) 862-7930


Senior Centers

  • As of Sunday, March 15th, Senior Centers in New York City are closed for programming.

  • The City’s Dept. for the Aging (DFTA) is phasing in a direct meal delivery system that will gradually replace the current Grab and Go model of food distribution at senior centers. The first phase will begin this Wednesday, March 25. Grab and Go meals will continue at many centers and even overlap as the new system is implemented. DFTA recommends contacting the centers directly before going to the center to confirm timing and availability. In New York City, senior services are considered essential and some centers may need assistance from volunteers in providing these critical meals to clients. If you’re interested, please contact Manhattan Borough President Gale Brewer’s office at More information about Senior Center Meal Provision can be found here. Social adult day cares should all be closed.

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Community Events, Activities, and Services

In order to help contain the spread of the coronavirus and to prevent our health care system from becoming overwhelmed and collapsing, the City and State have issued directives that impact many community events, activities, and services. To date:

  • As of 8 p.m. on Sunday, March 23rd, New York State is on PAUSE and Matilda’s Law has been implemented. The PAUSE executive order calls for:
    • All non-essential businesses statewide to be closed;
    • Non-essential gatherings of individuals of any size for any reason (e.g. parties, celebrations or other social events) are canceled or postponed at this time;
    • Any concentration of individuals outside their home must be limited to workers providing essential services and social distancing should be practiced;
    • When in public individuals must practice social distancing of at least six feet from others;
    • Businesses and entities that provide other essential services must implement rules that help facilitate social distancing of at least six feet;
    • Individuals should limit outdoor recreational activities to non-contact and avoid activities where they come in close contact with other people;
    • Individuals should limit use of public transportation to when absolutely necessary and should limit potential exposure by spacing out at least six feet from other riders;
    • Sick individuals should not leave their home unless to receive medical care and only after a telehealth visit to determine if leaving the home is in the best interest of their health;
    • Young people should also practice social distancing and avoid contact with vulnerable populations; and
    • Use precautionary sanitizer practices such as using isopropyl alcohol wipes.

“Matilda’s Law” includes the following recommendations for vulnerable populations:

    • Remain indoors;
    • Can go outside for solitary exercise;
    • Pre-screen all visitors and aides by taking their temperature and seeing if person is exhibiting other flu-like symptoms;
    • Do not visit households with multiple people;
    • Wear a mask when in the company of others;
    • To the greatest extent possible, everyone in the presence of vulnerable people should wear a mask;
    • Always stay at least six feet away from individuals; and
    • Do not take public transportation unless urgent and absolutely necessary.

Essential businesses or entities, including any for profit or non-profit, regardless of the nature of the service, the function they perform, or its corporate or entity structure, are not subject to the in-person restriction. Follow this link to view a list of businesses that are classified as essential:  If the function of your business is not listed, but you believe that it is essential or it is an entity providing essential services or functions, you may request designation as an essential business.

    • Houses of worship are not ordered closed however it is strongly recommended no congregate services be held and social distance maintained. 
    • Businesses and entities that provide essential services must implement rules that help facilitate social distancing of at least six feet.
    • Requests by businesses to be designated an essential function as described above, should only be made if they are NOT covered by the guidance.
    • To request designation as an essential business, please click here.
    • Restrictions on requesting designation as an essential business
      • Any business that only has a single occupant/employee (i.e. gas station) has been deemed exempt and need not submit a request to be designated as an essential business. 
      • Businesses ordered to close on Monday, March 15, 2020 under the restrictions on any gathering with 50 or more participants, including but not limited to, bars, restaurants, gyms, movie theaters, casinos, auditoriums, concerts, conferences, worship services, sporting events, and physical fitness centers, are presumed to be compliant with NYS issued restrictions and must remain closed and are not eligible for designation as an essential business for purposes of this guidance. 

  • Effective by 8 p.m. on Saturday, March 21st, Governor Cuomo, Governor Murphy, Governor Lamont and Governor Wolf have directed the temporary closure of barber shops, nail and hair salons and related personal care services.

  • Governor Cuomo, Governor Murphy, Governor Lamont and Governor Wolf have called for temporary closure of all indoor portions of retail shopping malls, amusement parks, and bowling alleys, effective by Thursday, March 19th at 8 p.m.

  • The Mayor ordered restaurants, bars, and cafes in New York City to close unless they provide food take-out or delivery services, to commence on Tuesday, March 17th. No dine-in is permitted. Under the Mayor’s order, clubs, movie theaters, smaller theaters, and concert venues in New York City are also mandated to close starting Tuesday, March 17th.

  • NYC Parks COVID-19 Update – March 23rd: Our parks and playgrounds remain open to provide New Yorkers of all ages with solitary, active recreational opportunities. While in parks and playgrounds, it is critical to practice social distancing among people who do not live in the same household. NYPD and Parks Enforcement Patrol officers are monitoring activities, and NYC Parks is installing new signage to warn adults/parents/guardians and children to maintain social distancing. Over the next week, NYC Parks will evaluate compliance and adopt more stringent rules if needed.

    NYC Parks has already banned team sports and suspended all permits for organized sports and large gatherings, and installed advisory signage at all athletic fields and courts. The City has increased the presence of NYPD and Parks Enforcement Patrol officers to enforce social distancing.  The City is closely coordinating with the State to evaluate these efforts and will consider expanded restrictions as necessary.

    In addition, Parks has closed all nature centers and recreation centers, and many concessions, including ice rinks, amusement parks, carousels, tennis facilities and public courts.  All Shape Up NYC fitness classes, Urban Park Ranger tours, and outdoor events including the annual Street Games festival have been cancelled until further notice. For all updates on park service changes and closures, go to:

As of Tuesday, March 17th, all City recreation centers and nature centers were closed to the public until further notice.  In response to the State and City’s directive, NYC Parks has cancelled all events with 50 or more expected attendees through April 12th, 2020.

    • All tournaments and sports practices are cancelled.
    • Exterior park drinking fountains that were taken offline for the winter season will not be reactivated until further notice.
    • All Shape Up NYC programs are cancelled through March 29. Please follow Shape Up NYC on Facebook for news on upcoming free online fitness opportunities.
    • Indoor Ranger programs are cancelled through March 29.
    • All tournaments and sports practices are cancelled.
    • All special events held in recreation centers have been cancelled.
    • Exterior park drinking fountains that were taken offline for the winter season will not be reactivated until further notice.

  • As of 5 p.m. on Thursday, March 12th, Broadway shows were cancelled for the immediate future. As of Tuesday, March 17th, all gatherings with more than 50 people shall be postponed or cancelled in order to reduce the density of people in one place.
  • Please note, as well, that certain facilities have decided to close temporarily out of an abundance of caution, including New York Public Library branches and select physical fitness centers. Carnegie Hall, the Metropolitan Museum of Art, Lincoln Center, the Frick Collection, and Radio City Music Hall will be closed until further notice. The Saint Patrick’s Day Parade has been postponed.

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Government and Municipal Services

Mass Transit / Transportation

  •  March 26th MTA Updates
    • Bus service: Starting Thursday, March 26th, buses will operate at 75% of normal service. This reflects a steep drop in ridership, which means we need fewer buses to meet our riders’ needs. Running fewer buses also decreases crowding in our depot facilities. However, if you rely on the bus to get where you’re going, we’re there for you.
    • Railroad service: Beginning Friday, March 27th, the Long Island Rail Road and Metro-North Railroad will be operating reduced service. West of Hudson service is operating on a weekend schedule until further notice. See West of Hudson schedules
      • LIRR: Weekday capacity on the Long Island Rail Road will be reduced by about 68%. We’ll be running around 500 trains each day, compared to more than 740 trains on a usual weekday. We’ll have crews and equipment on standby in case we need to supplement service. See LIRR schedules
      • Metro-North: Metro-North will provide hourly service on the Harlem, Hudson and New Haven lines, with extra trains added during peak times. Normal weekday capacity will be reduced by about 50% compared to a normal weekday. Starting April 4, Metro-North will provide hourly service while also suspending shuttle service between Wassaic and Southeast on the Upper Harlem line. See Metro-North schedules

The MTA reports, “Trains, stations, and buses are normally cleaned every day and disinfected as needed. Now, we’re disinfecting stations and high-touch surfaces—like turnstiles, ticket machines, and handrails—twice a day. Our cleaners are working to disinfect trains, cars, and buses every day, with the entire active service fleet being covered every 72 hours. And Access-A-Ride vehicles are disinfected every day. We’re using CDC-endorsed cleaning products.”

  • PARATRANSIT: The paratransit program has eliminated shared rides in accordance with the recommended public health guidance, and extended eligibility for existing Access-A-Ride customers. The paratransit system continues to have the capacity to serve demand, which has declined by 71% from earlier this month. The MTA joins a growing list of public transit agencies that have scaled back service due to a drop in ridership resulting from the COVID-19 crisis.


  • Ferries: Staten Island Ferry and NYC Ferry will be operating on reduced schedules.
    • The Staten Island ferry will operate on a reduced schedule until further notice.
    • For up to date information regarding the ferry schedule please call 311 or visit the nyc DOT ferry schedule
    • NYC DOT’s Staten Island ferry passenger service office, located inside St. George Ferry Terminal, is closed effective march 21, 2020 until further notice.
    • Please contact 311 to schedule a lost and found pick up or to request a ferry late note.

  • Buses: rear-door boarding has officially gone into effect on City buses. Operators have been explicitly instructed to accommodate anyone requesting to board through the front doors. Bus operators must also continue to assist and secure customers on the bus who use a mobility device, when needed. Customers boarding and exiting through the front door may sit at the front of the bus. From New York City Transit: “This policy has just gone into effect and we appreciate any feedback on how it is working. If customers find that an operator is not allowing them to board at the front, if they can share the bus number, route, location, and time we can more fully look into the incident. “

  • Alternate Side Parking is suspended for another two weeks until Tuesday, April 14th.

  • Thruway Toll Announcement:  The New York State Thruway Authority announced emergency toll procedures will be in place effective Sunday, March 22 at approximately 8 p.m., at cash toll lanes on the Thruway’s ticketed-system.
    • This plan will convert the collection of cash tolls to toll billing by the license plate during the Novel Coronavirus (COVID-19) response. The procedures will be in place until further notice.

    • We are implementing these emergency toll procedures for the health and safety of our employees and motorists.

    • Effective Sunday, March 22 at approximately 8 p.m., when non-E-Z Pass customers enter the Thruway in a cash lane, they will continue through the lane without collecting a ticket.

    • When the customer exits the Thruway, they will inform the toll collector which exit they entered the Thruway and provide the toll collector their license plate information, without paying cash to the toll collector.

    • Motorists will then be sent a bill in the mail in approximately 30 days. Toll bills will be sent to the registered owner of the vehicle at the address on file with the Department of Motor Vehicles. Once they receive a bill in the mail, customers can pay with a credit card through the Thruway Authority’s website.

  • Parking Permits for Healthcare Workers: To protect frontline workers who are at risk of contracting or spreading COVID-19, the City will issue citywide parking permits to healthcare personnel. The City can make up to 10,000 permits available to hospitals across the City by Monday March 23rd. Each hospital will receive a set number of permits based on the number of employees who require a permit, and the City will work with hospitals to provide more on an as-needed basis. Hospitals will be responsible for distributing them to their respective workforces and will fill in the make, model, and license plate number.

  • New York City #BikeMatchHave a bike? Need a bike? You’re in the right place. In New York City, bicycles are essential transportation for many who need to get around during the coronavirus outbreak. This might include traveling to essential jobs, running crucial errands, or participating in mutual aid for vulnerable people who cannot leave their homes. Transportation Alternatives is connecting New Yorkers who have an extra bicycle to New Yorkers who need one. Whether you have a bike or need a bike, fill out the form below, and we will match you.

  • Citibike is offering free 30-day memberships for critical workforce in response to COVID-19. More information available here.


  • NYCHA has hired a contractor to clean senior buildings with a two-step treatment plan that includes cleaning and applying a deep-cleaning agent and a bio-ecofriendly protective coating that kills germs before it attaches to the surface. The deep-cleaner and protective coating are applied at the same time and typically last for 90 days, but NYCHA is going to a 30-day cycle as a precautionary measure, and basic cleaning is recommended two times a week after application. NYCHA is postponing in-person public meetings and events at NYCHA offices and developments for 30 days.
  • NYCHA encourages households experiencing a loss of income to access our rent hardship program. You may qualify for a rent reduction if all the following conditions are met:
    • There is at least a 5% reduction to gross income;
    • Current rent is more than 30% of the net household income; and
    • Reduction in income has lasted at least two months.
    • Residents can request a rent reduction by completing an Interim Recertification via the NYCHA Self-Service Portal or by calling their Property Management Office to request a paper form be mailed to your home.
    • If your household experiences a complete loss of income, you may qualify for NYCHA’s Zero Income Policy; please call your property management office to participate in the required eligibility interview.
    • As a reminder, public housing residents have eight ways to pay rent, including via mail, MyNYCHA, online, at an authorized bank or credit union, by phone, and more. Visit to learn more. If you have any NYCHA questions or concerns, please call 718-707-7771. 

    • Assistance for Section 8 Recipients: In order to ensure New Yorkers who use Section 8 rental assistance vouchers have undisrupted access to housing, we are taking the following steps to strengthen housing stability:
      • The City will automatically extend any Section 8 voucher set to expire. Voucher holders do not need to reach out to the City for an extension.
      • All subsidy terminations that are in process are suspended until further notice.
      • Any HPD Section 8 voucher holders facing rent hardships due to decreases in income should contact HPD.  
      • NYCHA encourages households experiencing a loss of income to visit the NYCHA Self-Service Portal.

    • The HPD Section 8 Customer Service Office at 100 Gold Street is closed until at least March 30th, but the HPD Section 8 team is still available to the public. New Yorkers should email fax at 212-863-5299 for assistance.


  • By executive order, DMV in-office transactions are temporarily closed:
    • Online transactions, including for license renewals, are still available.
    • License and permit expirations will be extended.

NYC Department of Sanitation

  • The New York City Department of Sanitation announced that core Sanitation services will continue on the normal collection schedule during the City’s COVID-19 response. Residents should follow their normal schedule and place their material at the curb after 4 p.m. but before midnight, the evening before their collection day. Anyone with questions about collection schedules should contact 311.

    DSNY has suspended some services in order to limit person-to-person contact and to enable our workforce to refocus on core operations. Suspended services include Food Scrap Drop-off sites and curbside and apartment building electronics collection programs. A full list of service suspensions is included below.

    DSNY and its employees play a critical role in the public health of our City. The Department has instituted plans to ensure ongoing operations during this challenging time. With more and more New Yorkers heeding the City’s advice to stay home and practice social distancing, DSNY expects collection volumes to increase and will respond accordingly.

Additionally, to conform to current public gathering guidelines and better provide our essential services, some temporary closures, postponements and cancelations are in effect.

Service Suspensions (as of March 20, 2020):

    • Food Scrap Drop-off Sites: 
      • Food Scrap Drop-off sites will be closed until further notice.
      • Residents should not leave food scraps at these locations.
      • Visit for updates.
    • Household Hazardous Waste: 
      • The spring SAFE events scheduled have been canceled. We look forward to hosting the next series of events in the fall.
      • Special Waste Drop-off sites will be closed until further notice.
      • Residents should not illegally dump waste at these locations.
      • Visit for updates.
    • Compost Giveback: 
      • Compost giveback events scheduled in April have been canceled.
      • Check for updates on future events.
      • Electronics Recycling: 
      • Curbside electronics recycling appointments are not being accepted at this time.
      • Pickup requests for ecycleNYC are not being accepted at this time.
      • Visit for recycling options and updates.
    • Textile Donation and Recycling: 
      • Pickup requests for refashionNYC are not being accepted at this time.
      • Greenmarket clothing collections are suspended until further notice.
      • Visit for donation options and updates.

NYS Court System

  • The New York State Courts: Please visit the New York State Unified Court System Coronavirus updates web page to view information about court cancellations:
  • Suspension of Jury Trials: If you have been summoned for jury duty, beginning on March 16th and continuing until further notice your service has been suspended at this time. You will hear from the courts in the future with another date for service. 

New York City Public Schools

  • March 27th Update: Starting Monday, March 30th, the DOE is consolidating Regional Enrichment Center (REC) sites in order to ensure high-quality programming and closing the following sites in Manhattan (among others in other parts of the city): J.H.S. 56 (220 Henry St.), P.S./I.S. 89 (201 Warren St.), P.S. 125 (425 W. 123 St.), and P.S./I.S. 210 (501-503 W. 152 St.). RECs will be expanded to also serve grocery and pharmacy workers. These centers are currently serving the kids of healthcare workers, first responders, transit workers, and other essential staff.

  • March 23rd Update: Today the Dept. of Education opened Regional Enrichment Centers (REC) for children of health care workers, police, fire, emergency management, and some transit workers. DOE has created this enrollment form for those first responders to complete. RECs will be open Monday-Friday from 7:30am – 6:00pm. Students will be provided three hot meals a day and technology for remote learning, as well as art and PE classes. Each location will include a nurse and isolation rooms, in case anyone displays symptoms. There are 15 centers in Manhattan as of Friday. 

  • DOE is committed to making three free meals available daily for all NYC children.  Families can learn the location of the nearest meal hub by texting FOOD or COMIDA to 877-877. The “find a free meal location near you” feature on the DOE website is now available, so families can search for the meal hub nearest to them.

  • The DOE has set up as a resource for Parent Coordinators. They will be continuing to build out the site this week, so please send them your feedback on any additional information/resources that should be added.

  • Information about school meals and remote learning:

  • DOE Remote Learning FAQ Sheet
    The Department of Education has put together a remote learning FAQ sheet that you can access here. It contains answers to questions about Special Education, English Language Learner instructions, remote learning checklists and more!

Reminder, if you need a free tablet apply here or you can also call 718-935-5100 and choose Option 5 on the menu. If you know someone without access to technology please pass this phone number on to them! DOE has also provided guidance on a Special Education Remote Learning Plan that will be developed for all students with IEPs in the school by their special education teacher or other school based staff with knowledge of the student, and that each child’s plan will be shared and discussed with their family. Here are remote learning materials you can access for special education!

  • Amazon has canceled the subscription of books and audio stories for children and students of all ages as long as schools are closed, kids everywhere can instantly stream an incredible collection of stories, including titles across six different languages, that will help them continue dreaming, learning, and just being kids. All stories are free to stream on your desktop, laptop, phone or tablet using the following link


  • Classes on SUNY and CUNY campuses have been cancelled from March 12th – March 18th. Classes will be held through distance learning from March 19th through the end of the Spring semester.

Distance learning will start Monday, March 23rd. The City will provide supervision for children of first responders, health care workers, and transit workers starting Monday, March 23rd.


Office of Administrative Trials and Hearings (OATH)

  • OATH Hearing Centers will be closed for 1 week until March 30th. The following information will be posted at each OATH Hearing Center:

NYS Department of Corrections and Community Supervision

  • Visitation at Correctional Facilities: As of 5 p.m. Saturday, March 14th, general visitation at correctional facilities is suspended until April 11th. Visits for legal consultation are not affected. To mitigate isolation, DOCCS has announced it will allow inmates one free phone call, two free electronic messages, and five free postal stamps per week.

Board of Elections

  • The New York Presidential Primary has been rescheduled for June 23rd, to combine the Presidential delegate vote with Congressional, State Senate and State Assembly primaries. Check out to find all kinds of information about upcoming debates, registration deadlines and absentee ballot request deadlines. You can even find out if you are eligible to vote. 

  • Queens Special Election: The Queens Special Election for Borough President has been cancelled. Updates to be provided.

Department of Taxation and Finance

  • The deadline to file state and federal tax returns has been extended to July 15, 2020.

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Social and Legal Services

Social Services

  •  Social security offices are closed. Please call your local social security office at 877.445.0836. Call early, close to 9 a.m., in order to have a shorter wait time to speak with a representative.

  • The Supplemental Nutrition Assistance Program (SNAP) issues electronic benefits that can be used like cash to purchase food. SNAP helps low-income working people, senior citizens, the disabled and others feed their families. Follow this link to get more information about SNAP, eligibility criteria, and to apply for SNAP 24/7:

Notice: To help stop the spread of COVID-19, many local department of social services and SNAP Centers locations are consolidating their hours until further notice. We are asking New Yorkers to do everything they can through Please call your local district or visit their website to check their operating hours. All in-person appointments have been cancelled.

  • Apply for Cash Assistance
    Click here to submit an application for Cash Assistance online or through the ACCESS HRA mobile app.
  • Rental Assistance
    Rental assistance programs help New Yorkers experiencing homelessness move out of shelter and into stable housing by providing monthly rent supplements. Since 2014, more than 100,000 homeless New Yorkers have found permanent homes through these programs.

    The Department of Social Services (DSS), which includes both the Department of Homeless Services (DHS) and the Human Resources Administration (HRA), can help you connect to rental assistance programs like CityFHEPS, and many other programs available through the State and Federal Government. Click here to learn more or to request rental assistance.

  • Fair Fares NYC
    The Fair Fares NYC program allows eligible New York City residents to receive a 50% discount on subway and eligible bus fares. Click here for more information and to apply.


  • New York City Department of Social Services: For clients in need of public benefits, we have implemented the following changes:
    • Starting last week, with State waivers that we requested, we have eliminated all requirements for HRA in-person appointments for clients, and we are preventing any adverse case actions for HRA clients who do not keep previously scheduled appointments. We are continuing to work with the State to obtain necessary federal waivers related to recertification periods.
    • Since we anticipate that more New Yorkers will be applying for public benefits as a result of the economic dislocation from COVID-19, we asked the State for – and received – permission to accept Cash Assistance (CA) applications online, which began on Friday, March 20. The interview portion of the application process will be conducted by telephone.
    • We have also asked the State for waivers relating to our services in the Medicaid, Home Care, Adult Protective Services, and Domestic Violence programs in order to conduct business in a way that minimizes face-to-face interactions.
    • Today, the State has informed us that based on the federal legislation signed on Wednesday, March 19, 2020, no person who currently has Medicaid coverage will lose their coverage during the COVID-19 pandemic.
    • Along with elected officials, service providers, and advocacy organizations, we successfully advocated for a moratorium on evictions as well as utility shut-offs – both of which will avoid unnecessary visits to an HRA Center to apply for these emergency benefits.
    • All federal Able-Bodied Adults Without Dependents (ABAWD) requirements have been suspended.
    • Home Bound clients and clients with disabilities are being informed that applications can be submitted through ACCESS HRA. For clients who cannot or do not want to use ACCESS HRA, Home Visits are available. Staff conducting these home visits will adhere to the Department of Health and Mental Hygiene’s guidelines and protocols for such visits.
    • Applications for emergency intervention services, including those for domestic violence survivors, can be done by telephone.
    • Applications for burial services can be submitted by email, fax, and mail.
    • Applications for benefits and services from the HIV/AIDS Services Administration (HASA) can be obtained through ACCESS HRA.
    • State fair hearings are being held by telephone and video without the need to appear in person.

For clients experiencing homelessness, we have implemented the following changes:

    • With guidance from Health and Hospitals (H+H), we have provided a protocol for thousands of staff in DHS shelters and HRA shelters/congregate care settings and DHS outreach workers to help identify clients who are experiencing possible COVID-19 symptoms and connect them to a medical assessment and care.
    • We created isolation capacity to provide shelter to clients who have COVID-19 symptoms or who test positive and do not need to be hospitalized. We have brought on additional shelter capacity to free up existing shelter space for isolation capacity.
    • We are procuring additional drop-in center capacity.
    • We have provided shelter providers with the Department of Health and Mental Hygiene (DOHMH) cleaning protocols and we are making sure that providers are equipped with the necessary cleaning supplies.
    • We are promoting social distancing in congregate shelters by extending and staggering mealtimes.
    • We have provided our street outreach teams with hand wipes (in the absence of hand-sanitizer supply) and socks to distribute to clients experiencing street homelessness.
    • We have streamlined the shelter application process through the use of telephone interviews and conferences, submission of documents by email, and the use of Skype. We asked for a suspension of the Income Savings Plan (ISP) requirement and we have been authorized to grant good cause to participating clients.

  • NYCHA Kiosk Access to Unemployment Insurance Services: NYCHA kiosks are making it easy for residents to apply for unemployment benefits. The link to the Department of Labor has been added to the main menu of the kiosk, located on the right hand, under the tab named Unemployment Benefits. If you would like to access the Unemployment Benefits service from home, please click here for instructions.
  • New York City Office of Emergency Management COVID-19 Services and Resources: Due to the impact of COVID-19 on New York City’s workforce, the City of New York has developed a list of employment, food assistance, health & medical assistance, financial assistance, rent arrears and public assistance, emotional support & spiritual care, and other assistance resources for those who may be unemployed due to COVID-19 or are seeking additional assistance. The list will be updated frequently:

  • Information on COVID-19 for Survivors, Communities, and Domestic Violence/Sexual Assault Programs

  • Safe Horizons: Domestic Violence
    Know someone who experiencing domestic violence or abuse during the #COVID19 crisis? @SafeHorizon is here to help with exploring options. If you are seeking help, you may contact the Safe Horizon Community Program Helpline at 1.855.234.1042. For more info, click here.

  • Information from NYC HOPE:
  • The Manhattan Family Justice Center is closed, but victims and survivors can reach them at each of their MFJC staff virtually over the phone from Mondays to Fridays, 9 a.m. through 5 p.m. by calling its main line:  212-602-2800.

They are providing case management, advocacy, criminal legal support, counseling and civil legal consultation to survivors via phone and video conference. There is still support during these uncertain times. Here is the contact information for all the other Family Justice Centers as well:

    • NYC Family Justice Center, Queens: 718-575-4545
    • NYC Family Justice Center, Brooklyn: 718-250-5113
    • NYC Family Justice Center, Bronx: 718-508-1220
    • NYC Family Justice Center, Staten Island: 718-697-4300

Legal Services

  • Her Justice: While we are working remotely, we at Her Justice are open and providing critical legal services to women living in poverty throughout the city.  Our pro bono partners continue to provide support. While courts are closed for non-emergency cases, we continue to provide advice and counsel and work on emergency cases and are preparing cases for when courts reopen. We know that our clients’ needs continue. We are still here for them.

Contact Her Justice: 

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Economic Impact and Resources

Resources for Individuals and Families

  • The Department of Public Service will suspend utilities from cutting off service as a result of the coronavirus

  • New York State has placed a 90-day moratorium on any residential or commercial evictions.

  • Mayor’s Office to Protect Tenants
    The City is here to help you maintain stable housing. If you have questions related to paying rent during quarantine or hospitalization due to COVID-19, you can contact the Mayor’s Office to Protect Tenants by filling out the Contact Us form. This page will be continually updated.

  • Right to Counsel
    Right to Counsel NYC Coalition has created an FAQ regarding the moratorium on evictions.

  • Con Edison will not shut off electric, natural gas or steam service due to payment difficulties resulting from the health crisis. They are also waiving new late-payment charges for all customers. Learn more here about all the measures Con-Ed is taking during the pandemic.
    • Your service will not be shut off for non-payment.
    • Waiving new late-payment fees.
    • Suspending no-access fees if they can’t read your meter.
    • No fees for making payments with credit cards or debit cards.
    • Most customers can arrange for payment extensions and agreements online through My Accoun
    • Suspending fees for refusing smart meter installations

  • Low Income Home Energy Assistance Program (LIHEAP) 
    If you experience a loss of income, this federally funded program can help with your utility bills. Click here for more information.
  • Verizon COVID-19 Policies: When a Verizon customer is experiencing hardships because of COVID-19, Verizon will waive late fees for 60 days from March 16, 2020 to May 13, 2020, and will not terminate service to a customer who’s been impacted by the events involving the Coronavirus. If our customers are experiencing a hardship, they should call our customer service team to discuss their situation and available options. Customer support contact numbers, an online chat feature and support content can be found on the following pages:

Verizon will offer free international calling to countries identified by the Center for Disease Control as level 3 impacted by the coronavirus effective 3/18 through the end of April. This is available to wireless postpaid consumer and small/medium business customers, and landline home phone customers. Unlimited calling will be included for mobile and landline calls, with the exception of Iran, Latvia, Lithuania and Slovenia provided 300 minutes of free calls per month. Effective 3/19, wireless prepaid customers will also receive a total of 300 additional minutes to call level 3 countries.

Verizon will also waive activation fees on new lines of service and upgrade fees starting March 18. This applies to all purchases and service-only activations made through Verizon digital channels, such as and the My Verizon app.

Through April 30, Verizon will offer unlimited domestic calling to customers on limited-minute plans. Eligible customers will receive a text message to inform them of the offer. No action is necessary; the offer will automatically be added to eligible accounts.

  • AT&T Offers Relief for Customers: Consistent with FCC Chairman Pai’s “Keep Americans Connected Pledge” and concerns raised by members of Congress, which we share, AT&T is proud to support our customers by pledging that, for 60 days, we will:
    • Not terminate the service of any wireless, home phone or broadband residential or small business customer because of their inability to pay their bill due to disruptions caused by the coronavirus pandemic.
    • Waive any late payment fees that any wireless, home phone or broadband residential or small business customer may incur because of economic hardship related to the coronavirus pandemic.
    • Waive domestic wireless plan overage charges for data, voice or text for residential or small business wireless customers incurred because of economic hardship related to the coronavirus pandemic.
    • Keep our public Wi-Fi hotspots open for any American who needs them.
  • Charter Spectrum COVID-19 Policies: To assist current customers who are facing hardship:
    • Spectrum will not disconnect service or assess late fees to customer accounts for 60 days.  
    • If a customer currently has a past due account, they need to inform customer service that they are experiencing hardship due to Coronavirus and they will automatically receive a 60-day grace period extension on their account.
    • For new subscribers, the company has expanded its existing Spectrum Internet Assist program which provides low-cost Broadband Internet and Wi-Fi for eligible low-income households, to include 60-days of complimentary internet service** (with no installation cost) for new households with K-12 or college students. Today this offer was further expanded to also include educators. The phone number to call is 1(844) 488-8395.

**Please note customers who do not wish to continue service after the end of complimentary period must cancel their service or it will continue at cost.

  • What Companies Are Hiring During the Coronavirus Crisis? While the restrictions are shutting down many businesses, there are other businesses across the state, and country, that are ramping up hiring as their demand rises. Here is a partial list:

  • Available Jobs: The city’s Workforce1 Career Center launched a Virtual Center (or call 718-960-2458) to help New Yorkers prepare for, and connect to, jobs across New York City’s five boroughs and in every sector of the economy. The in-person Workforce Career Centers are currently closed. Candidates can be connected via web or phone to one-on-one help from professionals for help with:
    • Job Opportunities
    • Individual Career Advisement
    • Resume & Interview Preparation
    • Training

Current employment opportunities include Stop & Shop, Fresh Direct & PBM Guardian Industry Services.

Drivers who register to participate in the NYC Food Delivery program must:

    • Be licensed TLC Drivers
    • Be at least 18 years or older
    • Be eligible to work in the United States
    • Have a valid Social Security number
    • Be able to perform heavy physical labor

  • The United Way has established a COVID-19 Community Economic Relief Fund; they will help with bills, rent and food. Call 1-866-211-9966 and give them your ZIP code

  • The Hebrew Free Loan Society Coronavirus Financial Impact Loan Program provides interest-free loans of $2,000-$5,000 to residents of New York City’s five boroughs, Westchester, or Long Island who are facing financial challenges caused by the Coronavirus outbreak. All low- or moderate-income New Yorkers are eligible, regardless of credit history. Loans require one guarantor. For more information or an application, visit:

  • The Center for New York City Neighborhoods has resources for homeowners, including foreclosure prevention, connecting to answers on basic non-legal questions, and advice about scams and contacting lenders.

  • Application For Suspension Of Debt Collection Activity This application is for persons or businesses that owe (non-medical and non-student; an application is not needed for medical and student debts) debts to the State of New York that have been referred to the Office of the Attorney General for collection and litigation. Any such person or business, or their dependents, that have been financially impacted by COVID-19, or the international, national, and state responses designed to prevent its spread, may complete and submit this application to be considered for certain forms of relief, including relief from collection activity, interest accrual, and the assessment of collection fees.

  • The New York State Department of Financial Services (DFS) has issued a new directive to New York State mortgage servicers to provide 90-day mortgage relief to mortgage borrowers impacted by COVID-19, including:
    • No negative reporting to credit bureaus;
    • Grace period for loan modification;
    • No late payment fees or online payment fees; and
    • Postponing or suspending foreclosures.

  • DFS is instructing state chartered banks to waive ATM fees, late fees, overdraft fees, and fees for credit cards to help lessen the financial hardship of COVID-19 on New Yorkers.

  • Financial Justice: New Economy Project operates the NYC Financial Justice Hotline that helps community groups and low-income New Yorkers fight back against unfair and discriminatory financial practices. They provide free information, legal advice and referrals to community groups and low-income NYC residents. They also produce Know Your Rights material.

    Because of concerns over COVID19, the NYC Financial Justice Hotline is currently operating remotely. Please allow for a delay in response time. They are temporarily asking low-income NYC residents to call their main number, 212-680-5100, dial extension 200, and leave a voicemail with your name, phone number, and a brief description of your situation, including whether you have a frozen bank account or wage garnishment. 

  • NYLAG has developed a “financial crisis planning” guide for people living paycheck to paycheck with guidance and info about benefits: How to get help from NYLAG:

  • Other services for people in need:

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Resources for Employees

  • Work from Home (WFH) Like a Pro
    Time Management and Work Habits
  • To learn more about unemployment insurance benefits, eligibility, and to apply, go to the New York State Department of Labor website.
    Note: Any claim you file will be backdated to the date you became unemployed. If you are eligible, you will be paid for all benefits due.

  • The New York State Department of Labor (DOL) is implementing a new filing system based on the first letter of the applicants last name (alphabetical order). If you are filing a new unemployment insurance claim, the day you should file is based on the first letter of your last name.
    • If your last name starts with A – F, file your claim on Monday.
    • For last names starting with G – N, file your claim on Tuesday.
    • For last names starting with O – Z, file your claim on Wednesday.
    • If you missed your filing day, file your claim on Thursday, Friday or Saturday. Filing later in the week will not delay your payments or affect the date of your claim, since all claims are effective on the Monday of the week in which they are filed.
  • Frequently Asked Questions about Unemployment Insurance During the Coronavirus Emergency 

  • What You Need to Know and Do About the CARES Act
    The federal CARES Act was signed into law March 27, 2020. The Act provides enhanced Unemployment Insurance (UI) benefits and Pandemic Unemployment Assistance (PUA) for New Yorkers.

  • Information about Pandemic Unemployment Insurance
    Pandemic Unemployment Assistance (PUA) provides payment to workers not traditionally eligible for unemployment benefits (self-employed, independent contractors, workers with limited work history, and others) who are unable to work as a direct result of the coronavirus public health emergency.

  • RAISE: Undocu Workers Fund
    This fund will support undocumented workers in the service industry who will not have the privilege to apply for unemployment benefits during the COVID-19 health crisis and mandated lockdowns. The fund will be distributed to undocumented folks working at restaurants in Manhattan and Brooklyn. Click here for more information.


  • The 7-day waiting period to obtain unemployment insurance will be waived for people who are laid off due to economic impacts of the coronavirus.

  • The Restaurant Workers’ Community Foundation: This advocacy and action nonprofit created by and for restaurant workers has compiled information and links to resources that will help restaurants and workers deal most effectively with the COVID-19 Emergency.

  • Survey for Nightlife Businesses, Workers, and Freelancers Impacted by COVID-19
    The Office of Nightlife at the NYC Mayor’s Office of Media and Entertainment is gathering information on the impacts for workers, performers, contractors, and businesses from COVID-19-related business closures and event cancellations. Click here to complete the survey

  • Paul, Weiss Coronavirus Relief Center
    Paul, Weiss has launched an online portal with a repository of Federal, state, local and non-profit relief programs for businesses, employees and other individuals hit hard by the pandemic. More than 600 relief programs can be accessed on this portal, which will be updated regularly to reflect changes to existing programs and to identify newly available programs. It is searchable by jurisdiction, contains explanations of eligibility requirements, provides guidance on accessing benefits, and includes direct links and contact information for the responsible agency or organization.

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Resources for Property Owners

  • The New York City Department of Finance offers several programs to assist property owners who face hardships making their property tax payments. These include exemption programs to lower the amount of taxes owed, standard payment plan options as well as the new Property Tax and Interest Deferral (PT AID) program, for those who qualify.


  • Exemption Programs
    The Department of Finance administers several benefits in the form of tax exemptions, abatements, and money-saving programs. Exemptions lower the amount of tax owed by reducing a property’s assessed value. Abatements reduce taxes by applying credits to the amount of taxes owed. Exemptions administered by DOF include the Coop & Condo Abatement for qualifying property owners, as well as a number of programs for seniors, disabled and veterans. More information and application information for those programs can be found here.

  • Standard Payment Plans
    The Department of Finance offers flexible payment plans programs that are personalized to each property owner. Under a payment plan, property owners agree to pay the total amount owed over time instead of paying the full amount all at once. A payment plan will also prevent enforcement from occurring against a property.
    DOF offers standard payment plans to owners of all properties. Standard payment plans require a down payment as low as zero dollars and can spread out the repayment of what is owed over a period that can be as long as ten years. While the payment plan is in effect, interest is charged on the outstanding balance and the property owner is required to pay newly occurring property taxes in full. 

  • Property Tax and Interest Deferral program (PT AID)
    Property owners who qualify for the Property Tax and Interest Deferral program can defer their property tax payments, or pay only a small percentage of their income, to ensure they stay in their home. The PT AID program defers property tax payments for a given length of time, depending on each applicant’s situation. Through the program, payment of property taxes can be deferred for a fixed length of time for a temporary hardship, or for a longer period due to a chronic hardship. The amount each property owner can defer paying is limited to a maximum of 25% of the owner equity of a one-, two-, or three-family home, or up to 50% of the equity of a condominium unit. The program is open to one-to three-family home and condominium owners who have fallen behind on their property tax payments.
    Below are the three payment plan options:

Extenuating Circumstances Income-Based (ECI) Plan
Homeowners experiencing extenuating circumstances can enter into a payment plan which limits their payments to a maximum of 8% of their adjusted gross income while the hardship persists. The Department of Finance defines “extenuating circumstances” as involving the death or serious illness of a property’s owner or immediate family member, loss of income, or enrollment in the Department of Environmental Protection’s Water Debt Assistance Program.
Eligibility criteria:

    • The property must be a one- to three-unit tax class 1 residential property, or a condominium.
    • The property must have been the applicant’s primary residence for at least one year.
    • Applicants must have a federal adjusted gross income (AGI) of $58,399 or less.
    • Applicants must be able to document an extenuating circumstance such as the death or serious illness of a property’s owner or immediate family member, loss of income, or enrollment in the Department of Environmental Protection’s Water Debt Assistance Program.

Low-Income Senior Plan
Senior homeowners experiencing hardship can fully or partially defer payment of their delinquent and future property taxes for either a fixed or indefinite period of time. Property owners can choose to pay 0% (full deferral), 25%, 50%, or 75% of the delinquent and future property taxes.
Eligibility criteria:

    • Property owner must be 65 or older.
    • Property must be a one- to three-unit tax class 1 residential property, or a condominium.
    • The applicant must have been using the property as their primary residence for at least one year.
    • Applicants must have a federal adjusted gross income (AGI) of $58,399 or less.


Fixed-Term Income-Based plan
Property owners can enter into a payment plan which limits their payments to a maximum of 8% of their adjusted gross income. The plan may include only the delinquent amount or the delinquent amount plus charges projected to be due over the next year.

Eligibility criteria:

    • The property must be a one- to three-unit tax class 1 residential property, or a condominium.
    • The property must have been the applicant’s primary residence for at least one year.
    • Applicants must have a federal adjusted gross income (AGI) of $58,399 or less.

Applications and more information about property payment plan applications can be found here; information and the application for the PT AID program can be found here. Completed applications and supporting documentation for both standard payment plans and the PT AID program can be emailed to or mailed to:
Department of Finance
Payment Plans
59 Maiden Lane, 28th Floor
New York, NY 10038

In addition, the Department of Finance has an online payment plan calculator to help property owners estimate how much they would pay under the various potential terms of each plan. The tool uses applicants’ information about their property and income to help make the estimate.
New York City property taxes are administered by the NYC Department of Finance. Properties with assessed values less than $250,000 are billed quarterly, and the next payment is due on April 1. These property owners are entitled to a grace period allowing them to pay their balance free of interest until April 15. Properties with assessed values more than $250,000 are billed semi-annually and the next payment is due July 1.  More information on property bills and payment dates can be found online

Resources for Businesses and Not-for-Profit Organizations

  • Shared Work Program for Employers to Reduce Lay-offs.

  • The U.S. Small Business Administration Paycheck Protection Program
    The Paycheck Protection Program is a loan designed to provide a direct incentive for small businesses to keep their workers on the payroll. SBA will forgive loans if all employees are kept on the payroll for eight weeks and the money is used for payroll, rent, mortgage interest, or utilities. The Paycheck Protection Program will be available through June 30, 2020. Click here for more information and to apply.
  • Chelsea Greenwich Village Chamber of Commerce
    The Chelsea Greenwich Village Chamber of Commerce has compiled a list of resources for local businesses. Click here for more information.

  • Hudson Square BID
    The Hudson Square BID has compiled a list of local businesses that remain open to serve the community.

  • Forbes: Coronavirus Small Business Relief Programs  
    Forbes has compiled a list of small business relief programs. To visit this site, click here.
  • Empire State Development (ESD) FAQ for businesses regarding State regulations and general guidance related to the coronavirus:
    If your question is not answered there, please contact ESD at our website at

  • New York City’s Department of Finance announced it will waive penalties for DOF-administered business and excise taxes due this spring, as a result of the COVID-19 outbreak. Taxpayers and return preparers impacted by the COVID-19 outbreak may request to have the penalties waived on a late-filed extension or return, or in a separate request, for taxes due between March 16 and April 25, 2020.

Any business owner or business tax preparer who files an extension or return or makes a tax payment in accordance with these rules will not be subject to any late filing, late payment, or underpayment penalties. For purposes of the above filings, while late filing and late payment penalties are waived, interest, where applicable, at the appropriate underpayment rate, must be paid on all tax payments received after the original due date calculated from the original due date to the date of payment. 

All paper filings under this announcement should be marked “COVID-19” on the top center of the first page. The same relief will be provided to adversely affected electronic filers.

Any taxpayer that receives a Notice asserting a late filing, late payment or underpayment penalty for this period may submit an abatement request to DOF and the penalty will be waived.

Penalty abatements may be requested by writing to:
NYC Department of Finance
P.O. Box 5564
Binghamton, NY  13902-5564
Requests may also be made using the DOF online portal at, or via email to Please include the letter identification on your notice, or your EIN.

  • The Robin Hood Relief Fund
    The Robin Hood Relief Fund is helping New Yorkers by supporting the nonprofit organizations on the frontlines. Robin Hood anticipates making grants to 501(c)(3) organizations in New York City that are well-positioned to serve low-income communities. The initial grants, expected to last three months in duration, will average $45,000. The purpose of these grants is to provide resources to support nonprofits that are on the front lines of this work and can move swiftly to serve affected communities. Click here for more information.


  • Bloomberg Philanthropies and a number of foundations have created a $75 million NYC COVID-19 Response & Impact Fund to support New York City-based social services and cultural organizations that have been affected by the crisis. The fund will provide grants and interest-free loans to small and mid-size nonprofits (with priority given to direct social service providers, such as those supporting essential healthcare and food insecurity) to help them respond to emerging needs, cover losses associated with the disruption of their operations, and help them continue their critical work. To be eligible, each organization must be a 501(c)3 nonprofit organization, based in New York City, already be a recipient of City and/or State government funding, an operating budget of under $20M/yr and have a track record of robust programming and services for New York residents. Interested organizations can get more information and apply here.

  • The City’s SBS (Small Business Services) agency has this webpage for small businesses suffering during the shutdown.

  • And the U.S. Small Business Administration’s (SBA) federal disaster loan program has been approved for all counties in NYS and is available for applications.  Low-interest loans for working capital are available to small businesses, small agricultural cooperatives, small aquaculture businesses and most private non-profit organizations suffering substantial economic injury as a result of the coronavirus (COVID-19) throughout New York State. Information on the program, how to apply, and a webinar can be found on the Empire State Development Corporation’s website.

  • Many businesses are laying off employees and even shutting their doors due to economic hardship. Please visit the New York City Small Business Services web page for assistance and guidance:

  • The NYC Department of Small Business (SBS) is offering zero-interest loans up to $75,000 for businesses with fewer than 100 employees that have experienced at least a 25% decrease in revenue due to coronavirus. Additionally, the City is offering to cover up to 40% of payroll costs for two months for businesses with fewer than 5 employees to help retain employees. For more info and to apply, go to

  • Beginning 3/17, small businesses will be able to apply online for an employee retention grant. For more info and to apply, go to:

  • The U.S. Small Business Administration is offering up to $2 million in Disaster Assistance Loans to small businesses negatively affected by coronavirus. For more info, call 1-800-659-2955 (TTY: 1-800-877-8339) or e-mail
  • Grants for Theater Companies & Artists: The Indie Theater Fund is offering unrestricted rapid relief grants to independent theater companies and individual artists in need due to the financial strain of COVID19. They will be offering grants of up to $500 on an ongoing basis until funds run out. They are prioritizing companies and artists with budgets less than $250,000 and will be reviewing applications on a first come first serve basis. Visit the Indie Theater Fund info page here.

  • The Restaurant Workers’ Community Foundation
    This advocacy and action nonprofit created by and for restaurant workers has compiled information and links to resources that will help restaurants and workers deal most effectively with the COVID-19 Emergency.

  • NYC Hospitality Alliance: The NYC Hospitality Alliance has compiled a list of resources and relief efforts for operators and employees in the hospitality industry.

  • COVID-19 and Freelance Artists: An aggregated list of resources, opportunities, and financial relief options available to artists of all disciplines.
  • U.S. Small Business Administration Coronavirus Assistance Clearinghouse:

  • NYC Small Business Continuity Fund: Businesses with fewer than 100 employees who have seen sales decreases of 25% or more will be eligible for zero-interest loans of up to $75,000 to help mitigate losses in profit.

Applicants must:

    • Be located within the five boroughs of New York City
    • Demonstrate that the COVID-19 outbreak caused at least a 25% decrease in revenue
    • Employ 99 employees or fewer in total across all locations
    • Demonstrate ability to repay the loan
    • Have no outstanding tax liens or legal judgments

  • NYC Employee Retention Grant: This grant offers small businesses and nonprofits with fewer than five employees a grant to cover 40% of payroll costs (up to $27,000) for two months to help retain employees. Applicants must:
    • Be located within the five boroughs of New York City.
    • Demonstrate that the COVID-19 outbreak caused at least a 25% decrease in revenue.
    • Employ one to four employees in total across all locations.
    • Have been in operation for at least six months.
    • Have no outstanding tax liens or legal judgments.

Application Process

    • The application for the Employee Retention Grant can be accessed here.
    • For the Business Continuity Fund, the application will open soon.
    • In order to demonstrate revenue loss, the applicant must be able to show at least a 25% decrease in either calculations:
      • Total revenue of two consecutive months in 2020 vs. total revenue of the same two months in 2019
      • Average monthly revenue of any two consecutive months in 2020 vs. average monthly revenue of all of 2019

In the meantime, we recommend that you pull financial documents as proof of revenue, such as:

    • 2019 tax returns
    • Bank Statements (2019 & 2020)
    • Quarterly sales tax filings
    • Point-of-sales reports
    • Certified profit & loss statements

Apply here for the NYC Employee Retention Grant Program.


  • Application For Suspension Of Debt Collection Activity This application is for persons or businesses that owe (non-medical and non-student; an application is not needed for medical and student debts) debts to the State of New York that have been referred to the Office of the Attorney General for collection and litigation. Any such person or business, or their dependents, that have been financially impacted by COVID-19, or the international, national, and state responses designed to prevent its spread, may complete and submit this application to be considered for certain forms of relief, including relief from collection activity, interest accrual, and the assessment of collection fees.

  • WeWork for Good initiative
    We Work is contributing workspace at no cost to governments and nonprofits (including those who are existing members) playing an active role in supporting the public health response and the economic resiliency of impacted communities due to COVID-19. Click here for more information.

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Consumer Protection

  • Price Gouging: If you become aware of any stores that may be price gouging items such as cleaning supplies and hand sanitizer, please call the State Division of Consumer Protection at 1-800-697-1220 or call 311 to file a complaint.

  • Scams: Visit the Federal Trade Commission (FTC) Consumer Information on Coronavirus web page to learn about coronavirus scams and how the FTC is addressing them:

  • Visit the U.S. Securities and Exchange Commission Look Out for Coronavirus-Related Investment Scams – Investor Alert web page:

  • Visit the New York Office of the Attorney General Guidance on Coronavirus Resources and Warnings about Consumer Scams web page:
  • New York Attorney General Letitia James ordered AllerAir IndustriesAirpura Industries, and Sylvane Inc., companies that sell air purifiers, to immediately cease and desist marketing their products as tools that can prevent the spread and contraction of coronavirus disease 2019 (COVID-19). The companies have been misrepresenting to consumers that COVID-19 is primarily an airborne disease and that its air purifiers can effectively prevent people from contracting the virus by removing the virus particles from the air. Studies from countless health organizations across the globe have determined that the primary transmission of the virus is through respiratory droplets, not air transmission, making these claims deeply misleading to consumers. COVID-19 poses serious risk to public health, and the misrepresentations by the companies could put consumers in jeopardy.

  • Beware of Census scams. No one should be knocking on your door claiming to be a Census Taker or Enumerator, since now that phase will not begin until early summer. So for now, do not open the door to anyone claiming to be with the Census.

  • Help fight Medicare fraud: Con artists may try to get your Medicare Number or personal information so they can steal your identity and commit Medicare fraud. Medicare fraud results in higher health care costs and taxes for everyone.

Protect yourself from Medicare fraud. Guard your Medicare card like it’s a credit card. Remember:

    • Medicare will never contact you for your Medicare Number or other personal information unless you’ve given them permission in advance.
    • Medicare will never call you to sell you anything. You may get calls from people promising you things if you give them a Medicare Number. Don’t do it.
    • Medicare will never visit you at your home.
    • Medicare can’t enroll you over the phone unless you called first.

Learn more tips to help prevent Medicare fraud.

Check regularly for Medicare billing fraud. Review your Medicare claims and Medicare Summary Notices for any services billed to your Medicare Number you don’t recognize.
Learn more about how to spot fraud.

Report anything suspicious to Medicare. If you suspect fraud, call 1-800-MEDICARE.
Learn how to report fraud.

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Coronavirus (COVID-19) FAQs


  • What is the Novel COVID-19?

From the CDC website: A novel coronavirus is a new coronavirus that has not been previously identified. The virus causing coronavirus disease 2019 (COVID-19), is not the same as the coronaviruses that commonly circulate among humans and cause mild illness, like the common cold.

A diagnosis with coronavirus 229E, NL63, OC43, or HKU1 is not the same as a COVID-19 diagnosis. Patients with COVID-19 will be evaluated and cared for differently than patients with common coronavirus diagnosis.

There are many types of human coronaviruses including some that commonly cause mild upper-respiratory tract illnesses. COVID-19 is a new disease, caused be a novel (or new) coronavirus that has not previously been seen in humans. The name of this disease was selected following the World Health Organization (WHO) best practices for naming of new human infectious diseases.


  • How does COVID-19 Spread?

The coronavirus is believed to spread primarily between people in one of the following ways:

    • Between people who are in close contact with one another (within about 6 feet);
    • Through respiratory droplets produced when an infected person coughs or sneezes; or
    • Spread from contact with infected surfaces or objects. It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads
  • What are common symptoms of the coronavirus?
    Common symptoms include fever, cough, sore throat, shortness of breath, and muscle aches. Symptoms range from mild to severe, with most people experiencing mild symptoms. People who are most vulnerable to contracting a severe case are older adults, people with compromised immune systems, and people with underlying health conditions.
  • What can I do to help prevent contracting and spreading the coronavirus?
    Prevention is key. The CDC and Departments of Health recommend the following:
    • Get a flu vaccination if you have not already.
    • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
    • Avoid touching your eyes, nose and mouth with unwashed hands.
    • Avoid close contact with people who are sick.
    • Stay home when you are sick.
    • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
    • Clean and disinfect frequently touched objects and surfaces.
    • Individuals who are experiencing symptoms (fever, coughing, and having trouble breathing in particular) and may have traveled to areas of concern or have been in contact with somebody who has traveled to these areas should call their health care provider first before presenting for testing or treatment, unless they are experiencing a medical emergency.

  • What if I Feel Sick?
    • Stay home and call your doctor if you have cold or flu symptoms like coughing, shortness of breath, fever or sore throat.
    • If you do not feel better in 24-48 hours, seek care from your doctor.
    • Avoid going out in public.
    • Do not go to school or to work until you have been fever-free for at least 72 hours without the use of fever reducing drugs like Tylenol or ibuprofen.
    • The NYC and NYS Health Departments may change recommendations as the situation evolves.
    • If you need help getting medical care, call the 24-hour state hotline at 1-888-364-3065 or 311 to receive assistance.
    • NYC will provide care regardless of immigration status or ability to pay.
    • Hospital staff will not ask about immigration status.
    • Receiving health care is not a public benefit identified by the public charge test.
  • Can I contract COVID19 if I drink tap water?
    No. COVID19 cannot be spread through NYC’s public water supply because it is not a waterborne illness.

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Coronavirus (COVID-19) Hotlines, Websites, and Other Resources


  • To discuss symptoms you are experiencing and whether to get tested, call your primary care physician or an urgent care center. Or, you can call one of the following numbers:
    • New York City has set up a hotline for New Yorkers who have high priority due to age, pre-existing conditions and symptoms: 1-844-NYC-4NYC
    • The 24-hour state hotline at 1-888-364-3065
    • 311
  • NYS Mental Health Hotline: 1-844-863-9314 (to schedule a free appointment)
  • Call the national Disaster Distress Helpline (DDH), which provides crisis counseling and support for anyone in the U.S. experiencing distress or other mental or behavioral health concerns related to any natural or human-caused disaster, including public health emergencies. Call 1-800-985-5990 or text “TalkWithUs” to 66746.
  • call 888-NYC-WELL, text “WELL” to 65173, or chat online at to connect with a counselor.
  • Price Gouging hotline: 800-697-1220. Call this number to report cases of suspected price gouging.
  • call 311 to report harassment or discrimination.


Other Resources

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Online Activities, Meetings, and Webinars

  • All 12 Manhattan Community Boards have been provided Zoom teleconferencing accounts, and will be able to conduct full board meetings, committee meetings and other necessary multi-participant conferences. These sessions will be posted for the public’s participation on each Board’s website. The Borough President’s office will also conduct monthly Borough Board and Borough Service Cabinet meetings using this same web-based meeting tool. Community Boards will continue to be supported by the civic technology nonprofit BetaNYC (through a strategic partnership that employs CUNY Service Corps members who have been trained by BetaNYC to become Civic Tech Fellows).

  • Moving For Life: Online dance and movement sessions. Calendar here.
  • Fitness Blender: Several free workout videos here.
  • Goji Fitness: Daily yoga classes. You can register for free here.

During this unprecedented time, our need for connection is urgent and we are putting all our resources into finding ways in which we can bring you exceptional content from the programs of 92Y. Here’s where you can find new livestreamed concerts and events, highlights from our archives, family activities and ways our community can gather together online.

We are also pleased to be able to offer classes and courses online. Explore our growing list of online classes.

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Cultural Resources Available Remotely

  • The Graduate Center
    We know that many people were planning to attend public programs in the coming weeks. While events are postponed, we will be highlighting videos from our archives. Take a look back at fascinating conversations, or catch up on events you may have missed, while staying home. We will feature videos in two main categories—discussions providing insight about current events, and conversations with leading writers and artists. BROWSE EVENT VIDEO
  • Quarantine Culture: 8 Ways to Experience Design and Art Without Leaving Your Home:

  • The Greene Space at WNYC and WQXR’s Free Digital-Only Streams
    Since its opening in 2009, the Jerome L. Greene Performance Space, a broadcast studio and venue for New York Public Radio stations WNYC and WQXR, has hosted reliably slam-dunk guests from all corners of the creative spectrum. From inside the street-level oasis, Janelle Monáe sang “Sincerely, Jane,” pianist Lang Lang played Dvořák, artist Laurie Anderson interviewed activist Chelsea Manning, and the American dance troupe Pilobolus performed its mind and body-bending contortions. The pandemic won’t stop the space from carrying on with its programming, which will be streamed across its websiteFacebook page, and YouTube channel for free from March 16 until April 3. Highlights include violinist Timmy Chooi, who will perform excerpts from renowned classical scores on April 1, and a conversation between Tribeca Therapy founder Matt Lundquist, Graphic Policy Radio podcast host Elana Levin, and journalists Angélique Roché and Ashley Fetters, who, on March 19, will consider whether or not technology is obliterating human connections.

  • New York Academy of Medicine
    • Digital Collections: NYAM offers many engaging and unique digital materials including the recently-launched NYC hospital postcard collection, our Harry Potter-themed digital exhibit, and highlights in anatomy, cookery, drugs and medicine (pictured), midwifery and childbirth, and more.
    • Online Resources: Find information through our online resources, which include archives and manuscripts, databases, recommended resources, data sets and grey literature.
    • Family-friendly Fun: Relax a bit by Coloring Our Collections! Research suggests that coloring can be beneficial in improving mood, enhancing mindfulness and reducing mental health stress. Visit the Color Our Collections website to download free coloring books from hundreds of libraries, museums and other institutions worldwide. We also invite you to use the hashtag #ColorOurCollections to share your creations on social media! 

  • Roosevelt House Public Programming Encore
  • Children’s Museum of Art
    Free resources for at-home arts education

  • The Frick Collection
    Take a virtual tour of the galleries, or enjoy an audio tour or lecture.

  • Guggenheim Museum
    While the museum is closed, they invite you to visit the Guggenheim from home. Enjoy a virtual tour and explore their collection!

  • The Metropolitan Opera
    The Metropolitan Opera is offering Nightly Met Opera Streams on its website for worldwide audiences. Each stream will begin at 7:30pm and will stay up for 20 hours.

  • The Metropolitan Museum of Art
    Virtual Tours, art tutorials, and exhibits from one of New York’s premier arts institutions.

  • El Museo del Barrio
    View pieces from their permanent collection or enjoy a salsa concert- all online.

  • Museum of the City of New York
    Explore New York’s past through nearly 205,000 objects from the museum’s collection.

  • Museum of Natural History
    The museum is providing a wealth of exhibits and online offerings, including materials for families and teachers to virtual tours, videos, games, and more.

  • New York Public Library
    During the current period of closure, New Yorkers who do not have a library card can apply for one online and access all of NYPL’s resources including e-books, audiobooks, digital collections and more!

  • Broadway World Living Room Broadway Concerts
    Broadway performances direct to you from the living rooms of Broadway performers.

  • Google Earth National Park Tours
    You can tour some of America’s most beautiful natural parks from the comfort of your own home.

  • Google Arts & Culture: Virtual Tours
    Take a virtual tour of some of the world’s greatest museums and heritage sites.

  • Google Arts & Culture: Virtual Museum Tours
    Google’s Arts & Culture platform has digital documentation of more than 1,200 international institutions. You can access anything from virtual tours to high definition images of works from the collections. You can search by artist or art historical periods, or you can look at museums from a particular country or browse your local area in the map view. The institutions included on the platform include everything from the Met and the Guggenheim to smaller galleries like Amsterdam’s Van Gogh Museum and one of my personal favorites, the Georgia O’Keeffe gallery in Santa Fe, New Mexico. 
  • Google Arts & Culture: Virtual Heritage Site Tours
    If heritage is more your thing, Google also has a range of cultural sites you can explore online through its street view. You can choose from bucket-list locations like Stonehenge, Machu Pichu, the Colosseum and the Pyramids, to name but a few. If you are looking for more than just 360-degree views, the Arts & Culture platform recently launched the Heritage on the Edge project, which calls attention to five Unesco World Heritage sites under threat from climate change.
  • Living Room Broadway Concerts
    Broadway World has partnered with Jagged Little Pill’s Kathryn Gallagher, Dear Evan Hansen’s Andrew Barth Feldman, and a bevy of other actors to present “Living Room Concerts,” a daily series of (very charming) mini-performances. And while you’re swooning to Gallagher’s rendition of “You Learn,” consider supporting struggling artists through a donation to The Actors Fund or Broadway Cares.
  • New York Public Library (NYPL)
    NYPL is offering expanded digital resources during the Library’s closure period for those holding a library card. You’ll be able to access the NY Times and New Yorker Digital Archive, for example. Scrolling down, you’ll see Online Tools for Kids and Parents with lots of educational resources. If you’re a NY resident and don’t have a library card, you can apply for one using their SimplyE app. See link above.
  • Stars In the House from The Actors Fund
    The Actors Fund will be showing concerts by Broadway musical stars.
    Stars In The House will air twice daily at 2 pm and 8 pm, and can be viewed online at as well as and, beginning Monday, March 16 at 8 PM ET.

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Opportunities to Help

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